FAQ
Orders
Can I change or cancel my order?
We begin processing orders as soon as they are placed to ensure quick delivery. Because of this, changes or cancellations may not always be possible. If you need assistance, reach out as soon as possible and we will do our best to help.
How do I know if my order was placed successfully?
Once your order is completed, you will receive a confirmation notification. If you do not see it, please check your spam or promotions folder.
Shipping
Do you ship internationally?
Yes, Heritage Denim offers worldwide shipping. Delivery availability may vary depending on your location.
How long does shipping take?
Orders are processed promptly and shipped within a reasonable timeframe. Delivery times may vary depending on destination and external factors.
Will I receive tracking information?
Yes, tracking details will be provided once your order has been dispatched so you can follow its progress.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within a reasonable period from the date of delivery. Items must be in original condition, unworn, and with all tags attached.
Can I exchange an item?
If you need a different size or style, exchanges may be available depending on stock. If not, a return can be processed and a new order placed.
How do I start a return?
To initiate a return, follow the instructions provided with your order or through our store platform.
Products
How should I care for my denim?
We recommend washing denim sparingly to maintain its character. When needed, wash in cold water and hang to dry for best results.
Do your products shrink?
Some natural shrinkage may occur depending on fabric type and washing method. Please follow care guidelines to minimize changes.
Are your products true to size?
Most items are designed to fit true to size. For the best fit, refer to sizing guidance before purchasing.
Payments
What payment methods do you accept?
We accept major credit cards and secure payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure systems to protect your information.
General
Where can I learn more about Heritage Denim?
Visit heritagedenimshop.com to explore our full collection and brand story.
Do you restock sold-out items?
Some popular items may be restocked, but availability can vary. We recommend checking back regularly.