Returns & Exchanges
We want you to feel confident in every purchase from Heritage Denim. If something isn’t quite right, we’re here to make the return or exchange process as straightforward as possible.
Returns
Items may be returned within a reasonable timeframe from the date they are received. To be eligible for a return, merchandise must be unworn, unwashed, and in its original condition with all tags attached. Items that show signs of wear, alteration, or damage may not be accepted.
Certain products may be considered final sale and are not eligible for return. These items will be clearly indicated at the time of purchase.
Once a return is received and inspected, it will be processed accordingly. Please allow adequate time for handling and review.
Exchanges
If you need a different size or prefer another item, exchanges can be requested for eligible products. Availability of replacement items may vary depending on stock levels.
If the requested item is unavailable, you may choose to return the original item and place a new order separately.
Return Process
To begin a return or exchange, follow the instructions provided through the Heritage Denim store platform. Carefully package the item to ensure it arrives safely. We recommend using a secure shipping method that provides tracking.
Returns that do not meet the outlined requirements may be declined or sent back.
Condition Guidelines
All returned merchandise must meet the following conditions:
- Unworn and unused
- Unwashed
- Free from stains, odors, or damage
- Original tags attached
We encourage customers to try items on carefully to ensure they remain in returnable condition.
Processing
Once your return has been received and approved, it will be processed within a reasonable period. The outcome will depend on whether you requested a return or exchange.
Final Notes
Heritage Denim reserves the right to refuse returns that do not comply with this policy. We aim to ensure fairness and consistency for all customers while maintaining the quality standards of our products.
If you have any questions regarding returns or exchanges, please refer to the support resources available through the store.